Refund policy

RETURN & REFUND POLICY Last updated: June 2026

All Sales — General All orders are made-to-order with a 3–5 business day processing time. Please review your order carefully before submitting.

Standard Items (Non-Custom) We accept returns or exchanges within 7 days of delivery if the item arrives damaged, defective, or incorrect. Items must be unworn, unwashed, and in original condition with tags attached.

To initiate a return, contact us at purecustoms@pureintentionsbyak.com with your order number and photos of the issue.

Custom & Personalized Orders All custom orders — including items with custom graphics, names, or DTF prints submitted by the customer — are final sale and non-refundable if:

• The customer approved the design or provided the artwork
• The error is due to incorrect information submitted by the customer (spelling, sizing, file quality, etc.)

If the error is our fault (wrong item, print defect, or production error), we will reprint or refund at no cost to you.

Sizing Please refer to our size guide before ordering. We do not accept returns due to sizing if the correct size was ordered.

Refund Processing Approved refunds are processed within 5–7 business days back to the original payment method.